We prioritize in keeping the sensitive nature of your personal medical information private, and enforce measures in protecting that privacy. This notification is intended to inform you of how we collect, utilize and manage the data which you may or may not supply us with, once you sign up to our online site. We recognize that our customers' privacy is a matter of urgent importance, and we commit our service to keeping information of sensitive nature which customers confide in us as secure as possible.
We automatically solicit these data from all users and visitors on our online site: the domain name, the IP address, data concerning which pages are browsed and utilized, data which is supplied by the customer such as a personal e-mail address, and the duration of site browsing. The data is collected and managed in support to our statistical research. During this period, personal information is not yet obtainable. While the customer can sign in and browse our products, we cannot collect and process personal data which may be used in associating the person's medical profile with our prescription products. All personal data is kept in offline databases. In cases when online transactions are made, be assured that we will keep your personal information private by restricting access to it at a bare minimum.
There is no deliberate attempt at accessing personal customer data other than the one previously specified, except in cases when a law enforcement bureau enforces a warrant for inspection, or in instances when we need to secure significant documentation to fulfill the company's third party obligations, not excluding those statutory agencies under local laws. We will disclose personal data only in very necessary conditions, such as to defend material copyright, or to enforce our online terms and conditions of use. Be assured that we will strictly avoid in sharing any data which may point to your personal identity to any third party.
We distribute drug products which are produced and delivered from India. Since this is quite a distance, the shipment may reach your area after considerable time. The packages are normally sent and shipped in ten to seventeen days, although there may be unexpected situations in transit which may cause a postponement in delivery for at least five more days. If the shipment is taking longer than usual to get to you, get in touch with us and notify us concerning the delay. We put the convenience of our customers in top priority, and are more than willing to help.
The products we distribute are essentially identical in quality to their branded versions, and we give you our assurance that these same products are chemically identical, thus producing similar effects.
If it so happens that you find our products not up to your expectations, you may get in touch with us to notify us of your intent to return them. We will then provide you with a return address; once the returned product is received by our refund department, we will begin processing the reimbursement. But before you consider this option, see to it first that you have followed the specific dosage suggestions for the product, and observed the instructions which come with it closely. The desired result achieved from the use may also be hampered by an intake of food with fat and alcohol content before the ingestion of the pill.
In the unfortunate situation wherein the product is delayed beyond the usual waiting period (the shipping normally takes ten to 17 days, with an added margin of at most five days, which is reserved for customs inspection), resulting in a failure in the product delivery, you may get in touch with our support department in order to vie for a reimbursement. The full amount will be refunded to your credit card. This process normally takes five to seven days to accomplish, and you may see the reimbursement reflected in your next credit card statement.
We advise you to make any cancellations in your order placement within the twenty-four hour period after you have officially submitted an order, in order for the termination to be valid. Cancellation may be done by getting in touch with our support department through phone or e-mail. Submitted orders which go beyond the twenty-four hour grace period are considered as processed and final. See to it that you enter a valid delivery address on the order form we provide, and recheck the information before submission. If you have inadvertently submitted a wrong delivery address, notify our support department immediately in order to avoid a failure in the delivery of the package.